Definitions

Throughout these Terms and Conditions CW Active are referred to as “we” “our” or “us”.  Parents/Carers/Schools are referred to as “you” “your” or “Purchaser”.

 

Ofsted Registration

CW Active are proud to be Compulsory & Voluntary registered with OFSTED and are subject to maintaining high standards, regulations and passing inspections throughout the year. CW Active must meet certain criteria in order to be OFSTED registered.

 

Child’s information

Upon booking your child’s place with CW Active, it is your responsibility to ensure all information provided to us is correct, Including any medications, allergies, special education needs and emergency contact information. These can be updated at any point by logging in to your CW Active account or by calling us on 07864258016.

 

Minimum Ages

The minimum age that we are legally allowed to cater for is 5 with children being in school year 1. We are unable to take anyone in Foundation Stage/EYFS.

 

Payments

CW Active accepts payments by cash, credit card, debit card (except American Express) PayPal and childcare vouchers. In other circumstances bank transfers may be accepted.

 

All places must be booked and paid for in advance of attendance via our website. Childcare vouchers must be selected at the checkout and then payment transferred from your own voucher provider account. When sending payment please use your child’s name and booking reference so we can allocate the payment accordingly. Once this has been done please email us on info@cwactive.com to confirm. Walk on spaces on the day will be available. 

 

Marketing

From time to time we may take photographs or videos of children using our services for promotional purposes to include but not limited to, website, printed material and social media. When booking your child’s place there is a tick box to confirm your acceptance of this. You can change your mind or you can withdraw consent of this at any time by emailing info@cwactive.com

​

Camp Schedule and Activities

CW Active do endeavour to provide the sports advertised on promotional material but under circumstances out of our control there may be changes to the activity schedule or venues. Each camp day will include a minimum of four sporting activities with the option to join in Arts & Crafts and other activities throughout the day. Camp timetables are a guide and subject to change. If in the event a venue is unable to accommodate us we will do our best to give you as much notice as possible.

 

Cancellation and Refund Policy

You can cancel a booking up to 14 days before the first date of your booking and we will refund all monies paid.

 

If cancellation is less than 14 days before the first date of the booking, unfortunately we are unable to refund any monies.

 

Changes or cancellations made on the day your child is due to attend cannot be refunded or moved to another date.

 

Please note changes cannot be made to bookings due to take place within 24 hours.

 

All changes to bookings must be made over the phone or via email. Unfortunately, a phone message or voicemail does not constitute confirmation of your requested date change.

Applicable changes can only be made in the same holiday period.

 

Due to unforeseen circumstances, we may have to cancel some dates but we will try to give as much notice as possible and offer alternative options if available, or refund all monies paid for the dates cancelled by CW Active.

 

In the instance of an uncontrollable act of God, including but not limited too - weather related, virus epidemics and natural disasters no refunds will be issued, however we will endeavour to transfer your booking to another date free of charge.

 

If any of the after schools clubs should be cancelled by the schools directly, no refunds will be offered, alternatively we will offer transfers to future club dates.

 

Illness Policy

If your child is going to be absent from a session, parents/carers must notify the Camp Manager and Head Office no later than 8:00am on the morning of. If a child is absent without explanation, staff will contact the parents/carers of the child to check their whereabouts. If staff have any concerns about the child’s whereabouts after attempts to contact the parents, they will contact the Designated Safeguarding Leader who will contact the appropriate authorities.

 

If your child has been sick in the last 24 hours please call our head office on 07864258016 for advice on whether to attend camp.

​

Pricing

Holiday camp and after school prices are displayed on the website. We reserve the right to increase or decrease our prices dependant on demand. Likewise from time to time we may offer discounts or special offers to encourage bookings to ensure the camps and clubs are fully subscribed. No refunds of price difference will be issued. Credits may be applied to your account at the discretion of head office management. Discount codes cannot be applied retrospectively and must be applied at the time of booking.

 

Mobile Phones and Electronic Devices

Children are NOT prohibited to bring mobile phones and electronic devices to camp. If found, the camp manager will hold on to these items until the end of session and return to the child’s parent/carer before they leave.

 

Lost and Personal Property

CW Active does not have the storage capacity to hold on to lost belongings. They will be kept for a maximum of two weeks after camp. If not collected after this time the items will be donated to a local charity shop. CW Active is not liable for any damages or lost property during camp. Please ensure clothing, lunchboxes and sports bottles are named.

 

Insurance

CW Active have public liability insurance to cover all children in our care.

 

Accidents, First Aid and Incidents

Accidents and injuries are a possibility of playing any sports. We reduce the risk of injuries by checking and replacing broken equipment regularly and briefing children before use and play. If in the rare circumstance there is an injury or accident, there are procedures in place. To view the full Accident, First Aid and Incident Policy please email info@cwactive.com for a copy.

 

Safeguarding

As a childcare provider the safety of children is our highest priority and all legal obligations in relation to safeguarding are taken extremely seriously. If there is any reason to suggest child neglect or abuse this will be reported to Ofsted and local authorities for investigation.

 

Exclusion and Behaviour

We promote positive behaviour at Camps and Clubs but for any reason including but not limited to bullying, inappropriate behaviour, harassment or repeat incidents we reserve the right to exclude any child. No refunds will offered for missed days as a result of exclusion. For full details please request a copy of our Behaviour Policy.

 

Complaints Procedure

If you would like to make a complaint about our services we would love the opportunity to discuss any concerns with you. If you could please request a copy of our complaint form in writing to info@cwactive.com within 14 days of your experience and we will get back to you as soon as possible.  

 

Website

CW Active only operates one website www.cwactive.com and is not liable for any damages, without limitation, resulting from use of the website. We make every effort to offer a fully secure online booking service via Classes4Kids, and disclaim any liability for any security issues that may occur. If you experience any technical issues when using the website, please email info@cwactive.com

 

Copyright

All content included on www.cwactive.com and company social media channels including text, graphics, images and logos is intellectual property of Craig Williams trading as CW Active Ltd, unless otherwise stated, and is protected by copyright laws.

 

Policies and Procedures

Requests for full copies of the following policies can be emailed to Head Office on  info@cwactive.com